FAQ's
ORDER AND SHIPPING
Placed an order. What happens next?
Once your order has been placed, you will receive an auto-generated Email and SMS. Your Order ID and estimate time of delivery will be provided.
Can I modify my details after placing the order?
You have a maximum of 6 hours to modify your shipping details or your contact number. Write to us at info@bienecare.com to help you out.
Can the order be modified after placing one already?
Unfortunately, you won't be able to modify your order once you've placed one. However, you can always place a new one. We're easy and quick.
How long do I have to wait for my order?
Our delivery is quite speedy. We take 3-5 business days is what we promise to our customers .
Are there any charges for a Cash on delivery Order?
No charges on COD orders .
OFFERS/DISCOUNTS . You are important to us
How to avail discount?
We have multiple discount coupons available for you to shop your favourite BIENE CARE products in best offers possible. You can only apply one coupon code per order so choose wisely.
REFUNDS, CANCELLATIONS AND EXCHANGE
Can I cancel my order?
Of course, you can cancel the order ! Write to us at info@bienecare.com to do the same.
Can an item be exchanged or refunded for?
Once delivered, we don't have a return policy or an exchange one. If an item is defected or if we've delivered something wrong by accident, then your items will be replaced within 7 business days. A refund is only applicable for orders which weren't delivered to the customer.
How long does a refund take?
Typically, a refund takes 7-10 business days.
Hygienic Intimate Wash:
How to use?
1 - Pour a few drops on to your hand to form lather
2 - Apply to external vaginal area / private parts
3 - Rinse thoroughly twice a day recommended before shower
What is it made of?
The all natural intimate wash is rich in botanics. It includes Tea Tree essential & Sea buckthorn Oil to give good fragrance
Are there any chemicals in it?
There are NO chemicals in our all natural alcohol free intimate wash.
Will there be any side effects ?
Our product's make is completely natural. However, for sensitive skin please consult a doctor.